help and support on hand.

Got questions about Analyser? You’re in the right place

Find all you need to know about what Analyser has to offer, plus the questions we get asked the most (and the answers, obviously)

Pricing and billing

To experience the full power of Analyser, the price is £25 + VAT a month, or £300 + VAT a year. Included in this price, you get all this:

  • A proven deep-dive screening process to create bespoke due diligence reports setting out the rationale behind your chosen platforms, with a built-in audit trail to boot
  • The ability to run one-off interactive pricing and features comparisons between platforms, based on specific must-haves or great-to-haves… all done in seconds
  • The ability to compare and contrast MPS in order to create a MPS shortlist 
  • Ad hoc research to help you keep up with the key issues of the day
  • Staying informed about what’s happening in your industry through our market insight, reports, briefings, articles and other useful content, all in one place
  • New functionality added all the time

You can pay by direct debit or card for monthly and annual subscriptions. Card payment can also be facilitated via Apple or Google pay. We only take a bank transfer for annual subscriptions. To set up a bank transfer, contact us at. After the transfer has been arranged, we’ll send you an invoice. 

If, at the end of your 14 day free trial, you decide you can’t do without Analyser, we guide you through the process to set up your subscription.  

If you want to sign up to Analyser without the trial, we’ll guide you through the same process to set up your subscription.  Go to ‘account’, ‘manage payment settings’ and click ‘Subscribe’.

We’ve chosen Stripe for our payments system, which keeps payments safe via comprehensive security. You can find out more about the security steps they take here.

For most small to medium-sized firms, one licence should be fine. You can share the single log in details across the firm, but only one user can be logged in at any one time. We haven’t built firm-level licences yet for multiple users at the same time, but we will if subscribers tell us they want it.

Not at the moment, no. We added an MPS module to Analyser in April 2022 for no additional cost to our subscribers. 

There are one or two things some firms have asked for – mainly fund feeds – which would cost a fortune to implement. So we might ask subscribers in future if they’d be happy to pay a bit more to get access to that kind of thing, but otherwise the price is the price.

As we point out during sign-up, Analyser is only available to advice professionals. We know who qualify to subscribe on this basis. However, if you work for a platform provider, fund manager, industry body or big consultancy firm please contact our support team and we’ll happily provide you with a demo of what’s available to you.

We believe an Analyser subscription packs in a whole lot of value for you and your firm. But if you’ve decided it’s not for you, that’s fair enough. Log in to Analyser, go to ‘account’, then ‘account settings’, scroll to the bottom and select ‘cancel subscription’.

And if you change your mind, you know where we are.

When you are logged into Analyser, go to ‘account’ and then ‘Manage payment settings’. From there select ‘Manage subscription’. You can update your payment details in this area.

When you are logged in to Analyser, go to ‘account’, ‘Manage payment details’ and then ‘Manage subscription’. Scroll down to ‘Invoice history’ and click the download button beside the date for the invoice you’re after.

Yes. You will need to cancel your card payment and set up a Direct Debit Instruction. To avoid a double payment, you should do this around three days before your next card payment is due. When logged in, go to ‘account’, and then ‘Cancel subscription’. Once cancelled, log back in and upgrade to Analyser by clicking on the yellow area in top right, hit ‘Subscribe’ and once on the payment page enter your Direct Debit Instructions.

The first payment will be taken three working days after it is set up and the same date thereafter.

Yes, you will need to cancel your current subscription and set up a new one. Refunds won’t be given if changing from yearly to monthly so this should be done just before renewal time.

Yes. When you are logged into Analyser, go to ‘account’, and then ‘account settings’. You’re able to add your billing email address here.

This will be used if the original email address is no longer in use or the user has left the company.

Yes, before you subscribe or upgrade to Analyser, update the billing email address in ‘account’ and then ‘account settings’. Select the option to send to your billing department when you’re picking the payment packages. Your billing department will receive an email to complete the checkout.

Scroll down to ‘Invoice history’ and you’ll find the receipt for your direct debit payment there.

Because we like to offer you the choice. Some people like to pay monthly; some like to pay annually.

Whether you pay £300 for the year, or pay £25 month by month, it’s all the same to us.

Got questions?

let’s talk!

Complete the form with details of your query or email us at [email protected]

If you already have an account and would like to book a consultation with the team, you can do that here.

If you’ve had an experience of Analyser that you’d like to share with others, we’d love to hear about it. Share your thoughts here too.

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