help and support on hand.

Got questions about Analyser? You’re in the right place

Find all you need to know about what Analyser has to offer, plus the questions we get asked the most (and the answers, obviously)

If you have an Analyser experience you’d be happy to share, please drop us a line.

Setting up and using Analyser

Very easily. Go to our registration page and follow the instructions. Here you can set up an account and you’ll be ready to start your 14 day free trial.

If you’ve already got a Directory account and you want to upgrade to Analyser, simply log in and follow the instructions to upgrade. 

If you’re new to Analyser, you can sign up here.

When you go to create an account, you may see a message that says: “Sorry, we don’t allow signups from disposable email addresses. Please try a different email account.”

A disposable email address is one that isn’t issued by your company, but a personal one such as Hotmail or Gmail. For our system, we do need your work email address rather than a personal one.

This approach is also generally better from a security perspective.

Yes, both.

If you have already got an account or have signed up for a free trial, you can book an appointment with Abbey and Terry here.

If you have any questions or problems with the appointment link, drop us a line at [email protected].

We publish all ‘how to’ videos here.

To change your password, log in to Analyser and navigate to ‘account’ and ‘account settings’, then click ‘change your password’.

If you’ve forgotten your password, go to the Analyser log in page and click ‘forgotten your password?’ under the ‘Sign up’ button. Enter your email address and check your inbox for next steps.

Yes. You can find details on how Analyser helps you meet your Consumer Duty obligations here.

Yes, we are working on integrations as we speak. If there is a provider you use and would like to see integrated, please let us know.

Please check your junk/spam folder and add [email protected] to your saved sender list.

Please email [email protected] and we can update it for you.

Got questions?

let’s talk!

Complete the form with details of your query or email us at [email protected]

If you already have an account and would like to book a consultation with the team, you can do that here.

If you’ve had an experience of Analyser that you’d like to share with others, we’d love to hear about it. Share your thoughts here too.

Start using Analyser for free

Access all the Analyser features for 14 days and pay nothing

No payment details taken | Data safe and secure | No obligation to continue