help and support on hand.

Got questions about Analyser? You’re in the right place

Find all you need to know about what Analyser has to offer, plus the questions we get asked the most (and the answers, obviously)

Setting up and using Analyser

Very easily. Go to our registration page and follow the instructions. Here you can set up an account and you’ll be ready to start your 14 day free trial.

If you’ve already got a Directory account and you want to upgrade to Analyser, simply log in and follow the instructions to upgrade. 

If you’re new to Analyser, you can sign up here.

When you go to create an account, you may see a message that says: “Sorry, we don’t allow signups from disposable email addresses. Please try a different email account.”

A disposable email address is one that isn’t issued by your company, but a personal one such as Hotmail or Gmail. For our system, we do need your work email address rather than a personal one.

This approach is also generally better from a security perspective.

Yes, both.

If you have already got an account or have signed up for a free trial, you can book an appointment with Abbey and Terry here.

If you have any questions or problems with the appointment link, drop us a line at [email protected].

We publish all ‘how to’ videos here.

To change your password, log in to Analyser and navigate to ‘account’ and ‘account settings’, then click ‘change your password’.

If you’ve forgotten your password, go to the Analyser log in page and click ‘forgotten your password?’ under the ‘Sign up’ button. Enter your email address and check your inbox for next steps.

When you next log in, follow the instructions to upgrade. Don’t worry, you won’t need to enter any payment details. This will direct you through the sign up process and start your 14 day free trial. At the end of your free trial, you have the option to subscribe to Analyser and will be prompted to add your payment details to do this.

If you choose not to sign up at the end of the trial, you’ll simply not be able to access Analyser any longer.

Yes. You can find details on how Analyser helps you meet your Consumer Duty obligations here.

Got questions?

let’s talk!

Complete the form with details of your query or email us at [email protected]

If you already have an account and would like to book a consultation with the team, you can do that here.

Start using Analyser for free

Access all the Analyser features for 14 days and pay nothing

No obligation to continue | No payment details taken | Data safe and secure